About Us:
Charlotte, NC’s Med Spa

The health and safety of our clients and employees has always been our top priority and will remain so. We want to reassure you that we have always taken the same precautions that hospitals and medical facilities use when it comes to cleaning and sanitation.

We ask that clients with a fever or who have tested positive for COVID-19 within 5 days of their appointment date, kindly reschedule their appointment for a later date. We hold our employees to the same standard in an effort to keep our community healthy.

Please turn off your mobile phone and/or device when inside the spa to maintain a serene ambiance and in consideration of other guests.

We love children. However, due to safety and insurance purposes and consideration of other clients, please do not bring children under the age of 10 to the Spa without another adult present to supervise them.

To ensure that clients are able to receive desired services in the appropriate amount of time, it is recommended that all appointments are booked in advance. A credit card number is required for all new and established clients at the time of booking your appointment. Card information will be added and stored safely through our secure electronic system that is backed by PCI compliance and ensures the highest level of point of sale safety.

Upon scheduling your appointment, you are agreeing to our Cancellation/ No-show Policy. We have a 24 hour cancellation policy. If you are unable to make your appointment, kindly call us at 704-752-8030 or email us at appointments@vocimedspa.com no later than 24 hours prior to your appointment to avoid a $50 cancellation fee. If you fail to show up to your appointment, you will be charged a $50 no-show fee for your missed services. In the event that a client exceeds 3 no-shows or late cancellations, the client may be charged the full cost of the services scheduled.

As a courtesy to our clients, an appointment confirmation email and text message will be sent out to all clients with appointments upon booking and 48 hours prior to the appointment if it is still unconfirmed. An appointment reminder will be sent out 24 hours prior to the appointment as well, providing a valid cell phone number or email address has been given and reminder preferences have not been altered. Clients may request to opt out of text and email reminders. It remains the responsibility of the client to manage the appointment and comply with the cancellation policy.

We encourage all clients to arrive for their appointment at least 10 minutes in advance in order to assure that the appropriate paperwork is completed prior to their scheduled appointment. In the event that a client arrives more than 10 minutes late for an appointment, the appointment time may be shortened or result in a cancellation if there is not enough time available to complete the service. If an appointment is canceled due to late arrival, the client will be charged a cancellation fee of $50.

At VociMedSpa, we pride ourselves on providing high-quality products, services and care for our clients. Our highly experienced and qualified technicians continually strive to ensure that our clients are pleased with their experience and achieve optimal individual results. With this in mind, we do not offer refunds for any services, including prepaid services or packages. All service and package sales are final. All skincare products, makeup, prescription products, gift cards, and other retail items are non-refundable.

We are continually expanding and upgrading our services and treatments here at VociMedSpa. Although we make every effort to keep our website and spa menus updated, please note that prices for products and services are subject to change at any time.

Please understand that as the cost of products and supplies increase for us, we may have to increase the cost of some of our services as well. We are doing our best to keep our prices affordable for our clients while providing you with the highest quality products and services.

Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult. Any client under the age of 18 must have a consent signed by a parent or legal guardian.